The Appointment Is the Delivery Date
A retail purchase order does not have a delivery date, it has a window and a door time. The must arrive by date sets the outside edge.
Read it in full in the guide
Your purchase order gets graded the minute the trailer backs into the door: on time, in full, palletized and labeled the way the routing guide says. We coordinate dry van, LTL, partial truckload and cross-dock freight so the receipt clears and the chargeback never gets written.
In short
Retail freight is graded by the receiver, not by the shipper. Every purchase order carries a must arrive by date, an appointment at a named distribution center door, and a routing guide dictating pallet build, carton labeling and the advance ship notice. Deliver the goods and miss any one of those and the load still counts against you: the retailer scores a service failure and deducts a compliance fee from what it pays you. At most banners an early arrival is scored the same way a late one is, because a trailer nobody planned for takes a door another vendor booked. Moving the freight is the easy part.
The cargo
What decides the load
The gist of each one here. The shipping guide has every one in full.
A retail purchase order does not have a delivery date, it has a window and a door time. The must arrive by date sets the outside edge.
Read it in full in the guideA missed window at a retail DC costs you three times. The compliance fee is first and smallest: a percentage of the cost of the goods on that PO, deducted from your remittance without a conversation.
Read it in full in the guideThe routing guide is the real load spec. Most banners want 48 by 40 four-way pallets in receivable condition, product stacked square with no overhang past the edge, total height inside the DC's stated maximum, and stretch wrap tensioned into the top course of cases instead of spun loosely around the middle.
Read it in full in the guideConsumer goods travel in corrugated cartons, and almost all of a carton's stacking strength sits in its four vertical corners.
Read it in full in the guideRetail volume is not a flat line, it stacks into the DC ahead of each selling season. Lawn and garden pushes in late winter, back to school runs through midsummer, holiday inbound builds from late summer into November, and January reverses the flow with returns and closeout lots moving back out of the network.
Read it in full in the guideDobie coordinates transportation: a vetted carrier network managed by dedicated logistics specialists.
Read it in full in the guide
The numbers
Who this is for
The process
We start from the receiver's requirements, not a generic quote form: destination DC, PO numbers, must arrive by date, pallet count and dimensions, pallet program, product limits, and the compliance rules that apply to that banner.
Appointment secured or verified against the POs on the trailer, pickup scheduled with real transit buffer for the lane, and the mode chosen for the freight: full truckload, partial, LTL, or cross-dock consolidation into DC specific pallets.
Authority, cargo insurance and equipment checked against this load. Trailer condition, seal protocol and the routing guide's carrier rules confirmed with the driver before the trailer is loaded, because odor, a wet floor or a missing seal fails the receipt on arrival.
Status through transit, arrival confirmed against the appointment, and signed delivery paperwork plus lumper and unload receipts returned with the POD, so an OTIF dispute has evidence behind it instead of guesswork.
Equipment
The modes retail and consumer goods freight actually uses, one page each.
Yes, that is the normal case. Send the PO numbers, the destination DC and the must arrive by date, and the appointment is secured or verified before dispatch along with the door, the receiving department's real hours, and whether the facility runs live unload or drop trailer. The pickup is then scheduled backward from that door time, and the POs on the trailer are frozen against the slot so the ASN, the appointment and the freight still describe the same shipment.
Chargeback liability sits in your vendor agreement with the retailer, so what a transportation partner controls is prevention and evidence. Prevention is a load plan built backward from the appointment with transit buffer in it. Evidence is the appointment confirmation, the dispatch and tracking record, and signed delivery paperwork with lumper and unload receipts returned with the POD, which is what a disputed late or short is argued with.
Send it with the load. Pallet rules and pallet program, label placement, seal protocol, BOL fields, appointment references and carrier requirements are confirmed with the assigned carrier before pickup. Compliance rules differ by banner and by DC, so the routing guide is treated as the load spec, not as an attachment nobody opens.
Handling count. A floor-ready display is tall, light and top heavy, and LTL puts it through a terminal transfer at each break, with a forklift and a restack every time. Partial truckload keeps it on the same trailer from origin to the door with nothing loaded on top of it. Pair that with a stack that cannot lean and wrap tensioned into the top course, and the display reaches the sales floor instead of the damage cage.
As soon as the set dates and MABDs exist. Capacity and DC appointment calendars tighten in the same weeks, so a holiday or back to school load booked on April lead time is competing for a truck and a door at once. Give us the season calendar and lanes get covered before the surge instead of during it.
Yes. Returns consolidated to a processing center and closeout lots sold by the truckload move like any other freight, with one difference worth planning for: the receiving facility still has appointment rules, paperwork requirements and its own hours, and a liquidation buyer's yard often has fewer doors and shorter hours than the DC the freight came from. The reverse leg gets scheduled the same way the outbound leg does.
Yes. The South Texas corridor is home territory, and the northbound leg is planned as part of the delivery window rather than as a separate project. The customs broker's timing, the yard transfer and the northbound handoff all sit inside a schedule that ends at the DC door on the MABD, which is the part most vendors discover late when a crossing is treated as its own project.
Several retail categories are not simple dry boxes. Candles and chocolate have heat limits, liquids and some cosmetics have freeze limits, aerosols ship as limited quantity consumer commodities, and lithium batteries in electronics and power tools move under their own regulated shipping rules once they exceed the exception thresholds. Tell us the product's limits and how it is classified, and equipment and paperwork get assigned accordingly. There is an internal team here with experience in refrigerated freight, food and hazardous materials for exactly those categories.
Last reviewed: August 2026 · Reviewed by the Dobie Transport logistics team
A logistics specialist reviews your lanes and comes back with pricing and capacity. Support runs 24/7.
Every carrier is vetted for operating authority and insurance, and we check the certificate before every dispatch, not once a year. USDOT 3411782 · MC 1100274